Product Director

Phan Thi Thien Trang -

About Carousell Group

Carousell Group is the leading multi-category platform for secondhand in Greater Southeast Asia on a mission to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in seven markets under the brands Carousell, Carousell Media Group, Cho Tot, Laku6, LuxLexicon, Mudah.my, OneShift, REFASH and Revo Financial, serving tens of millions of monthly active users. Carousell is backed by leading investors including Telenor Group, Rakuten Ventures, Naver, STIC Investments, 500 Global and Peak XV Partners (formerly known as Sequoia Capital India).

As a team of passionate individuals working together to solve meaningful problems, there is so much more for you to discover in a career with Carousell. Our culture is made up of hiring, developing, and promoting people who embody our values of HEART, which is an acronym for Humility, Empathy, Accountability, Relentlessly resourceful and Teamwork. Together as an organisation, we make magic happen.

About Cho Tot

Established in 2012, Chotot.com is the first re-commerce platform in Vietnam pioneering classified 4.0 with more than 1 billion page views every month. On average, 9 out of 10 Vietnamese people are aware of Cho Tot when asking about selling and buying in any category. With the motto “Muốn Là Có” (“A Way to Your Wants”), we leverage technology to build a simple, efficient, and reliable platform that meets all the wants and needs in all stages of your life. There are more than 60 categories on Chotot.com, meaning whether you are looking for a house, a car, a job, a pet, or a piece of vegetable, you can find them on our site. Whether you are passing things you once loved or giving them to people in need, we are here to assist.

At Cho Tot, you will be part of our young and dynamic team in a fast-moving and fun-loving environment. You will receive opportunities to reach all the potentials you can think of in your career ladder. Cho Tot provides a competitive salary and full benefits. More importantly, we are a family within the company to support each other to learn, grow and immerse in new experiences every day. Every member of our family will be there with you on your path of passion to deliver the best online classified site to serve Vietnamese people. Being part of a bigger global organization, at Cho Tot you will also be given opportunities to collaborate with global distributed teams across the world to tackle and provide solutions for some of the most challenging problems in the emerging internet business space. Since 2019, Cho Tot is part of Carousell.

About the role

We are looking for an experienced Product Director to lead Chotot's consumer facing Product organisation. This is a key critical role that would contribute greatly to Chotot mission and business success. In this role, you will be responsible for defining the overall product strategy and champion the delivery of our Chotot ecosystem of marketplaces. You will also be responsible for defining the end-to-end user experience for a seamless journey for both sellers, buyers and partners on Chotot. 

You will lead the teams of product managers, product design and user research, product ops and analysis who are responsible for Chotot product development, partnering closely with business, marketing, engineering and data leaders. The role is based in HCMc, reporting to Chotot’s CTO. 

Responsibility

  • Lead product strategy, planning and delivery for Chotot marketplaces.
  • Champion product management functional excellence across all Chotot business units.
  • Align product priority with broader business objectives with clear measurable product goals.
  • Continuously improve Product cadences in close collaboration with Engineering organisations. 
  • Attract, coach and retain empowered product managers to thrive with fun in a fast paced environment. 
  • Inspire the team to innovate and amp up execution to delight users with great product experience.
  • Foster a culture of continuous improvement through mentoring, feedback and metrics.
  • Develop strategic domain insights by combining internal data, market and user research, and industry best practices to deliver breakthrough opportunities.

Qualifications

Attitude and behaviours critical to success

To be successful in this role you must be dedicated to our mission and care deeply about our users. In addition to focusing on flawless execution you will have high energy, intellectual curiosity, great leadership and a proven track record of delivering results. When data is not available, you must rely on your instincts and judgement to make high quality decisions quickly.

Key qualities

Must have: 

  • Strong product management experience in diverse product portfolio setup and able to transfer strategy into clear prioritisation and execution roadmap. 
  • Strong team and people management experience in mentoring, guiding, conflict management.
  • User focus product mindset, great empathy and user obsession with trained muscle in making data inform decisions. 

Should have

  • Strong drive and resourcefulness to persevere and overcome obstacles.
  • Highly influential communication both verbal and written.
  • Multi level stakeholders and functional team management.
  • Strong Business Acumen, financial fluency and a strong understanding of a profit and loss account.

Nice to have

  • Analytical skills to extract insights from data via self-serve data analytical tools.
  • Digital product startup experience in the region.
  • Technology background in previous industry experience. 
  • SEO experience and know how.

Thank you for taking your time to read our job description and thank you in advance if you decide to apply for this position. Shortlisted candidates will be contacted within 2 weeks since application, otherwise we might meet when another chance arises.